harpin AI FAQs

harpin AI partners with you to help you save time, make smarter investments, and grow with  confidence. We deliver real-time answers and recommendations so your teams can convert faster, personalize better, and automate what slows them down. By transforming your disconnected data into business outcomes.

With solutions like Beacon (instant insights) for executive-level visibility, Momentum (revenue acceleration) for driving growth, and Catalyst (transforming customer & operations experiences) for orchestrating seamless CX and operations, harpin AI empowers your teams with the insights and tools to act faster, personalize better, and convert more.

These solutions are dramatically empowered by Illuminate, our trusted data foundation, ensuring the right data is always available to drive better decision-making.

harpin AI seamlessly connects your core systems — CRMs, POS, CCaaS, PMS, and loyalty tools — observes opportunities and inefficiencies in real time, and resolves the gaps that block performance.
The result? A unified, efficient system that drives impactful outcomes across your business.

First and foremost, we are not a platform. We are a suite of tools designed to help you achieve your business goals and ROI from the systems you’ve already invested in, whether that’s a CDP, CRM, BI tool, or data warehouse. Our tools are built to seamlessly integrate with your existing systems, ensuring quick and efficient adoption.

We leverage these tools to rapidly build applications that fit directly into your daily workflows, making harpin AI a turnkey solution that propels your results forward.

Our proprietary language and machine learning models, purpose-built to drive business outcomes, are patent pending. These models are designed to deliver measurable, high-impact results.

The outcome? Faster decisions, smarter outreach, and the ROI those systems were always meant to deliver, finally realized.

In the first two weeks, harpin AI connects your systems, validates your data, and uncovers both the root causes of performance blockers and the opportunities your teams may be missing.

From there, harpin AI delivers real-time answers and actionable recommendations, driving measurable business impact across the frontline.

ROI Delivered:

• Increased efficiency: Save time and money by improving workflows, reducing operational friction, and automating key tasks.
• Higher productivity: Maximize team performance by enabling smarter decisions and personalized outreach at scale.
• Revenue growth: Drive faster, more effective conversions, increase sales team productivity, and reduce cost per acquisition.
• Improved decision-making: Make faster, better decisions with real-time insights, reducing delays and executive blind spots.
• Stronger customer loyalty: Increase customer satisfaction and lifetime value through more relevant engagement and faster service resolution.

In the first two weeks, your core systems will be populated with validated, continuously hydrated records, giving you a complete, accurate view of every customer. During this time, we will also connect your core systems – CRMs, POS, CCaaS, PMS, and other tools – and identify the root causes behind performance gaps, while uncovering untapped opportunities to elevate your people, processes, and tools.

From week three on, that foundation powers real-time answers and proactive recommendations, helping your teams reduce support issues, personalize with confidence, and drive stronger sales conversions.

Pricing depends on your goals and the tools you need. Some customers start with a single tool, while others roll out the full suite across departments. Whether you’re an enterprise with complex needs or a fast-scaling brand looking for quick wins, we’ll tailor a plan that fits. Let’s talk! We’ll help you scope the right solution and ROI.

Onboarding timelines vary based on your systems, security protocols, and internal processes. Most teams start seeing value within days. We begin with a 30-60 minute kickoff and systems walkthrough, followed by secure access setup and light coordination to map your data. From there, our team works behind the scenes to activate insights quickly, while any deeper enterprise implementation continues in parallel.

harpin AI helps reduce handle times, boost conversion rates, improve personalization, and resolve the root causes that block performance, whether it’s fragmented tools, clunky processes, or misaligned teams. It aligns your people and systems around what actually works, helping you retain more customers, reduce campaign waste, and grow revenue.

See all the ways we help

Support, sales, marketing, and operation teams use harpin to get recommendations on who to reach, what to say, and what to offer, based on live customer signals and enriched profiles. These insights help frontline teams personalize conversations, improve timing, and drive better outcomes, all using the systems they already work in.

Executives and managers use harpin AI to get real-time answers to track key performance signals across every department, giving them instant visibility into what’s working, what’s underperforming, and where to intervene. From support metrics to campaign ROI to customer trends, harpin delivers connected, real-time insights that drive smarter decisions and stronger outcomes. It’s built for executive action, with the clarity, context, and confidence leaders need to move fast.

Most segmentation tools rely on static traits or outdated data. harpin AI continuously validates and hydrates every customer profile using real-time activity across your CRMs, POS, CCaaS, loyalty, and more, so you’re always working with a live, accurate understanding of who your customers are and what they need right now.

We don’t just segment by who they are, we segment by what they need, based on real-time behavior and intent signals across all your channels. That means better personalization so you can proactively tailor offers, time outreach, and drive conversion with pinpoint precision, not guesswork.

The result? Higher ROI, less wasted spend, and smarter engagement that meets each customer exactly where they are.

Support agents and sales reps use harpin AI to improve outcomes on every call, before the phone even rings. Agents get a real-time, complete view of each customer’s history, needs, and behaviors, so they can reduce average handle time, increase first-call resolution, and proactively resolve issues before they escalate. This drives down cost-to-serve and saves millions in support costs.

On the sales side, harpin AI routes your hottest leads directly to top-performing reps, along with real-time signals on who to call, what to say, and what to offer. Reps can act on live engagement, close deals faster, and generate millions in new revenue, all within the systems they already use.

harpin AI helps operations and executive leaders turn metrics into action. Instead of waiting on lagging reports or incomplete dashboards, leaders get real-time metrics, alerts, and recommendations they can trust, all powered by continuously validated data across their entire business ecosystem.

Whether you’re optimizing performance, reducing cost to serve, or driving channel growth, harpin AI surfaces what’s working, what’s not, and where to focus next — helping you prioritize your time and money. That means faster decisions, sharper strategies, and real results your boardroom will notice.

From improving KPIs and elevating team performance to maximizing revenue and cutting operational costs, harpin AI empowers you to lead with confidence, and prove it with numbers.

harpin AI integrates with over 100 enterprise systems, including CRMs, POS, CDPs, loyalty programs, contact center platforms, reservation systems, and more. It connects, validates, and enriches this data to drive performance across the entire customer lifecycle.

At harpin AI, we take security and privacy seriously.

We are SOC 2 Type II certified and built to meet enterprise-grade security standards. All customer data is encrypted, access is strictly controlled, and integrations are secured to protect your business and your customers.

We’ve passed some of the most stringent security and compliance audits from some of the world’s largest companies, proving our commitment to safeguarding your data.

See more details here.

All customer data is AES-256 encrypted at rest, the same standard used by banks and government agencies. In transit, we use modern encryption protocols like TLS 1.2 and SSHv2 to ensure your data remains secure every step of the way.

We use strict role-based access controls, guided by the principle of least privilege. Only authorized personnel can access specific data, and all access is continuously monitored, validated, and logged. No guesswork, no gray areas.

Yes. Our systems continuously ingest global threat feeds, monitor access patterns, and flag anomalies in real time. If something looks suspicious, our security team is alerted and responds immediately, often before you even know there’s an issue.

harpin AI acts as a data processor, and we follow strict processes to support compliance with GDPR, CCPA, and other privacy laws. We make it easy to respond to subject access requests and manage consent, without drowning in legal complexity.