Drive More ROI from CX, Sales, Ops, and Marketing

At harpin AI, we take security and privacy seriously.

We are SOC 2 Type II certified and built to meet enterprise-grade security standards. All customer data is encrypted, access is strictly controlled, and integrations are secured to protect your business and your customers.

We’ve passed some of the most stringent security and compliance audits from some of the world’s largest companies, proving our commitment to safeguarding your data.

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harpin AI partners with you to help you save time, make smarter investments, and grow with confidence. We deliver real-time answers and recommendations so your teams can convert faster, personalize better, and automate what slows them down. As purpose-built AI for customer experience, harpin transforms your disconnected data into business outcomes that drive loyalty, revenue, and efficiency.

With solutions like Beacon (instant insights) for executive-level visibility, Momentum (revenue acceleration) for driving growth, and Catalyst (transforming customer & operations experiences) for orchestrating seamless CX and operations, harpin AI empowers your teams with the insights and tools to act faster, personalize better, and convert more.

These solutions are dramatically empowered by Illuminate, our trusted data foundation, ensuring the right data is always available to drive better decision-making.

harpin AI seamlessly connects your core systems — CRMs, POS, CCaaS, PMS, and loyalty tools — observes opportunities and inefficiencies in real time, and resolves the gaps that block performance.

The result? A unified, efficient system that drives impactful outcomes across your business.

First and foremost, we are not a platform. We are a suite of tools designed to help you achieve your business goals and ROI from the systems you’ve already invested in, whether that’s a CDP, CRM, BI tool, or data warehouse. Our tools are built to seamlessly integrate with your existing systems, ensuring quick and efficient adoption.

We leverage these tools to rapidly build applications that fit directly into your daily workflows, making harpin AI a turnkey solution that propels your results forward.

Our proprietary language and machine learning models, purpose-built to drive business outcomes, are patent pending. These models are designed to deliver measurable, high-impact results.

The outcome? Faster decisions, smarter outreach, and the ROI those systems were always meant to deliver, finally realized.

In the first two weeks, harpin AI connects your systems, validates your data, and uncovers both the root causes of performance blockers and the opportunities your teams may be missing.

From there, harpin AI delivers real-time answers and actionable recommendations, driving measurable business impact across the frontline.

ROI Delivered:

• Increased efficiency: Save time and money by improving workflows, reducing operational friction, and automating key tasks.
• Higher productivity: Maximize team performance by enabling smarter decisions and personalized outreach at scale.
• Revenue growth: Drive faster, more effective conversions, increase sales team productivity, and reduce cost per acquisition.
• Improved decision-making: Make faster, better decisions with real-time insights, reducing delays and executive blind spots.
• Stronger customer loyalty: Increase customer satisfaction and lifetime value through more relevant engagement and faster service resolution.

Support, sales, marketing, and operation teams use harpin to get recommendations on who to reach, what to say, and what to offer, based on live customer signals and enriched profiles. These insights help frontline teams personalize conversations, improve timing, and drive better outcomes, all using the systems they already work in.

Executives and managers use harpin AI to get real-time answers to track key performance signals across every department, giving them instant visibility into what’s working, what’s underperforming, and where to intervene. From support metrics to campaign ROI to customer trends, harpin delivers connected, real-time insights that drive smarter decisions and stronger outcomes. It’s built for executive action, with the clarity, context, and confidence leaders need to move fast.

In the first two weeks, your core systems will be populated with validated, continuously hydrated records, giving you a complete, accurate view of every customer. During this time, we will also connect your core systems – CRMs, POS, CCaaS, PMS, and other tools – and identify the root causes behind performance gaps, while uncovering untapped opportunities to elevate your people, processes, and tools.

From week three on, that foundation powers real-time answers and proactive recommendations, helping your teams reduce support issues, personalize with confidence, and drive stronger sales conversions.