Senior User Experience Designer

Remote

Company Overview

harpin AI is a high-growth, seed-stage startup on a mission to close the gap between what your data holds and what your business can achieve. We help enterprise teams unlock the revenue potential of their existing CRM, loyalty, and support systems — without replacing a thing.

Built by a proven team with decades of experience in CX, marketing, and data systems, harpin AI was born from a clear market truth: businesses are sitting on massive amounts of valuable data — but most of it goes unused. Fragmented tools, messy data, and dashboards that don’t drive action create a wall between insights and outcomes.

We created harpin AI to tear that wall down.

Instead of another dashboard or CDP, we built a set of modular, AI-powered tools that activate the systems you already use — fueling faster decisions, smarter customer experiences, and measurable ROI. Whether it's identifying at-risk customers, surfacing churn signals, or launching campaigns with validated segments, harpin AI turns data from a liability into a competitive advantage.

Our customers span retail, hospitality, and gaming, and use harpin AI to drive growth in days — not quarters. If you’re excited about joining a sharp, decisive, purpose-driven team that’s redefining what data can do, we’d love to meet you.

Position Overview

harpin AI is seeking a versatile Senior UX Designer to join our team, where you’ll design custom, enterprise-grade user experiences tailored to the unique needs of our clients.

This role blends design thinking with client collaboration — creating intuitive, engaging solutions that address client needs while solving for real-world complexity. You’ll be at the center of bridging product vision with practical execution, working hand-in-hand with product owners, engineers, and client stakeholders to bring user-centered experiences to life from whiteboard to implementation. 

Ideal candidates will bring a strong UX skillset, a flexible mindset, and a passion for solving complex problems through elegant, intuitive design. You’ll incorporate generative AI tools throughout your design process to accelerate ideation, iteration, and delivery — balancing creative exploration with business impact.

Key Responsibilities

• Design Custom UX Solutions: Translate client goals into thoughtful, effect design solutions that reflect unique workflows, data needs, and business contexts, while keeping users at the heart of the solution
• Accelerate with AI: Actively challenge and evolve traditional design processes by incorporating generative AI tools alongside Figma to drive faster experimentation, ideation, and iteration cycles 
• Iterate Based on Insight: Continuously refine designs using data-driven insights, performance analytics, user feedback, and usability testing to improve product effectiveness and user satisfaction
• Collaborate Closely with Clients: Partner with client stakeholders to understand goals and industry-specific use cases as well as align on design direction
• Support End-to-End Delivery: Work in lockstep with product and engineering teams to ensure seamless collaboration, implementation and delivery of client solutions 
• Champion the User: Advocate for simplicity, usability, and accessibility — especially with data-heavy and complex user experiences 

Required Qualifications

• 7+ years of experience in UX design, including 2+ years in a senior-level role
• Strong portfolio showcasing elegant, intuitive experiences across both user-facing responsive web apps and internal enterprise tools, grounded in enterprise UX best practices
• Proficiency in Figma and other modern design and prototyping tools, with a bias toward AI-based tools, automation, plugins, and system thinking to drive faster, smarter design output 
• Deep curiosity and conviction around the role of AI in reshaping design — from research and UX patterns to process transformation, ideally with hands-on experience using advanced generative AI tools 
• Excellent communication and facilitation skills, especially in client-facing environments
• Ability to thrive in an agile, fast-paced environment with evolving requirements and customer feedback loops

Benefits

• Stock Options
• PTO
• Paid Holidays
• Medical, Dental, & Vision Benefits
• 401K