Solution Engineer

Remote

Company Overview

harpin AI is a high-growth, seed-stage startup on a mission to close the gap between what your data holds and what your business can achieve. We help enterprise teams unlock the revenue potential of their existing CRM, loyalty, and support systems — without replacing a thing.

Built by a proven team with decades of experience in CX, marketing, and data systems, harpin AI was born from a clear market truth: businesses are sitting on massive amounts of valuable data — but most of it goes unused. Fragmented tools, messy data, and dashboards that don’t drive action create a wall between insights and outcomes.

We created harpin AI to tear that wall down.

Instead of another dashboard or CDP, we built a set of modular, AI-powered tools that activate the systems you already use — fueling faster decisions, smarter customer experiences, and measurable ROI. Whether it’s identifying at-risk customers, surfacing churn signals, or launching campaigns with validated segments, harpin AI turns data from a liability into a competitive advantage.

Our customers span retail, hospitality, and gaming, and use harpin AI to drive growth in days — not quarters. If you’re excited about joining a sharp, decisive, purpose-driven team that’s redefining what data can do, we’d love to meet you.

Case Study Examples

1. Belami ECommerce
2. Fire & Vine
3. Morey’s Piers

Founded: 2021
Funding: Seed-Stage, $6.5M raised through MK Capital
Revenue: Post-revenue
CEO: Founded by Scott Sahadi who has experienced successful exits from his last 3 start-ups
Current customers: Fortune 500 hospitality companies & small e-commerce brands
Industry focus: Hospitality, E-Commerce, Retail

Position Overview

As a Solutions Engineer at harpin AI, you’ll play a mission-critical role within the Sales organization by helping clients understand, evaluate, and adopt our AI-powered solution. You’ll manage technical evaluations, trial deployments, data analysis, and onboarding tasks — ensuring each client is set up for long-term success.

This role is highly cross-functional and client-facing, blending technical expertise, data fluency, and consultative skills. You’ll also provide support for onboarding, training, security reviews, and the setup of harpin’s solution across varied client environments.

Location: Remote 

Department: Sales 

Reports To: Vice President of Solutions Engineering

Key Responsibilities

Pre-Sales Discovery & Technical Consultation

• Partner with Sales to lead technical discovery and solution design with prospects. Document pertinent activities, notes, and next steps in our CRM (HubSpot).
• Shape scalable, repeatable solutions that align each client’s systems of record, business objectives, and data infrastructure with harpin’s product direction.

Data Quality Assessments, Insights & ROI Modeling

• Manage trial deployments, including configuration of harpin’s solution and ingestion of client data from CRMs, loyalty systems, and support platforms.
• Assess incoming data for completeness and structure, identifying key issues and opportunities.
• Perform exploratory analysis to surface actionable insights and validate use cases.
• Collaborate with client stakeholders to define KPIs and create ROI-based performance metrics.

Client & Partner Training

• Train client and partner stakeholders on the use of the harpin toolset.
• Set up user logins, configure access controls, and walk users through key workflows and FAQs.
• Ensure stakeholders are equipped to derive ongoing value from the solution during and after the trial.

Documentation & Compliance Support

• Assist in completing client-requested data security audits and documentation for privacy and compliance requirements.
• Maintain internal records and collaborate with harpin’s product and legal teams as needed.

Sales & Delivery Collaboration

• Support the creation of proposals, technical architecture overviews, and scopes of work (SOWs).
• Participate in internal solution reviews and ensure a complete, clean transition to Client Delivery teams post-sale.

Operational Scaling & Product Alignment

• Surface recurring client needs and implementation patterns to Product and Engineering
• Contribute to internal tooling, playbooks, demos, and documentation that enable faster, more consistent delivery across client engagements.

Help define and evolve best practices for solution design, data integration, and client onboarding.

Qualifications

Required:

• 3–5 years in a technical pre-sales, solutions engineering, or technical consulting role.
• A genuine interest in using AI tools to work smarter. Not just familiarity — an eagerness to explore, experiment, and apply generative AI to real-world challenges.
• Experience configuring SaaS or AI-powered products, managing data integrations, and supporting client onboarding.
• Strong grasp of CRM, loyalty, and support systems as data sources.
• Skilled at analyzing and interpreting structured data to support business decisions and ROI modeling.
• Excellent communication and collaboration skills across both technical and non-technical audiences.
• Experience with user training, documentation, and access configuration.

Preferred:

• Experience with data privacy and security compliance (e.g., SOC 2, GDPR, CCPA).
• Background in retail, hospitality, or gaming.
• Hands-on skills with SQL, Postman, Python, or related tools for light data work or integration testing.

What You’ll Gain

• A hands-on role at the intersection of data, AI, and client success.
• Ownership of critical onboarding and enablement milestones that influence deal outcomes and client retention.
• Opportunities to collaborate closely with senior leaders across Sales, Product, Delivery, and Engineering.
• Competitive compensation, early-stage equity, and an influential seat at the table of a category-defining AI company.

Benefits

• Stock Options
• PTO
• Paid Holidays
• Medical, Dental, & Vision Benefits
• 401K